Governor's Conference 2026
September 16-18 | Gatlinburg, Tennessee
The annual Tennessee Governor's Conference on Hospitality and Tourism (Gov Con) brings together representatives of the state's travel and tourism industry for the year's premier event!
Conference registration includes access to early arrival experiences, meals, educational seminars, Stars of the Industry, and all receptions. Lodging is not included. Your name badge will be your ticket to early arrival experiences.
Early Bird
Registration
5/1 - 8/7
Member $440
Non-member $540
General
Registration
8/8 - 8/31
Member $490
Non-member $590
Late
Registration
9/1 - 9/15
Member $540
Non-member $640
Take a Look at Our Speaker Lineup!
Hear from industry leaders, innovators, and changemakers who are shaping the future. Our speaker lineup brings together diverse perspectives, real-world insights, and forward-thinking ideas you won’t want to miss.
View All Speakers
Conference Agenda
September 16-18 | Gatlinburg, Tennessee
7:30am - 5Pm
Registration Office Open - Mills Registration 1 & 2
8am - 5pm
Regional Directors Meeting & Breakfast (Invite Only) - Mills Room 2
8:30am-2pm
9:00AM-1:00PM
Exhibitor Load-In
9:00AM-10:00AM
Stakeholder Engagement: Connecting Students, Alumni & Industry Partners - Mills Room 1
An Interactive Networking Session for Hospitality & Tourism Educators
Pre-Registration Required - Register Here - COMING SOON
11:30Am-2:00pm
Early Arrival Experiences
- Gatlinburg Golf Course
- Ole Smoky Behind the Scenes Tour
- Gatlinburg VIP Guest Card
- Arrowmont Tours
Please see our FAQ for more information on early arrival experiences.
12pm-2:30pm
Tennessee Tourism Committee (Invite Only) - Ogle Room
2pm-3pm
Conference Kick-Off Presented by Ripley's Tennessee Attractions - Mills Foyer
Kick off the Governor’s Conference 2026 in unforgettable style with Ripley’s Tennessee Attractions. This high-energy welcome experience blends the extraordinary with the unexpected, featuring photo opportunities with our penguin mascot Norman and a live mermaid, along with up-close encounters with our Animal Ambassadors—featuring penguins and Rumple the giant burmese python. Guests will also enjoy cutting-edge entertainment with humanoid robots and robo dogs, interactive moments with Oddy (our Cybertruck activation), and a variety of captivating sideshow performers throughout the space.
3PM-4:30PM
Opening Session
Sponsored by M&M Productions
Welcome Remarks
TNHTA Chair Joel Dahlhauser & CEO Sara Beth Urban; Gatlinburg CVB President & Chief Tourism Officer Chad Netherland; Tennessee Department of Tourist Development Commissioner Mark Ezell
Behind the Welcome: Your Association at Work
Sara Beth Urban, CEO & President, TNHTA
Just as a great guest experience starts long before someone checks in, a strong hospitality industry is built long before success shows up in the numbers. Behind every legislative win, workforce initiative, educational program, industry partnership, and member service effort is a network of people working together to move Tennessee hospitality forward. Join TNHTA President & CEO Sara Beth Urban for an inside look at how your association has been working "behind the welcome" to advocate for our industry, support our members, and help create opportunities across the state.
Keynote Address
Matt Graifer, Chief Potassium Officer of the Savannah Bananas
5:30pm-8:00pm
7:00 AM - 7:30 AM
Morning Barre with Orange142 - Registration Required HERE
Myrtle Point Room in the Courtyard Marriott
7:30AM – 4:00PM
Registration Office Open
Mystery Bottle Pull Open – Mils Registration 3
Sponsored by the Tennessee Distillers Guild
7:30AM – 3:30PM
Complimentary Headshots sponsored by the Tennessee Department of Labor and Workforce Development
Photos taken by Madison Bumpus
Please click here to sign up for an available time slot!
7:30AM – 8:30AM
Breakfast - Tennessee Ballroom
8:30AM – 9:45AM
General Session - Tennessee Ballroom
Sponsored by AJC Ads
Faithful Prescence
Bill Haslam, Former Tennessee Governor
9:45AM – 10:00AM
Snack Break - Mills Gallery & Greenbrier Room
Featuring Ripley's, Gatlinburg SkyPark, Anakeesta, Ober Mountain, Appalachian Bear Rescue, and Tennessee ProStart.
Additional activities located in Mills Auditorium and Mills Gallery.
10:00AM – 10:40AM
breakout sessions
PR in the Age of Scroll, Share, and Story – Meeting Rooms 1-3
Presented by Austin Martin, Anakeesta
Sponsored by Journal Communications
The Algorithm Ate My Tourists: Winning the Battle of AI Attention - Meeting Rooms 4-5
Presented by Cassandra Razzi, Orange 142
TNHTA Advocacy Update - Meeting Rooms 6-7
Presented by: Sara Beth Urban, President & CEO, TNHTA; Dustin Goforth, Founding Partner Capitol & 5th Public Strategies; Ashley Harbin, Partner, Adams & Reese, LLP
Visitation Distilled: How Destinations & Attractions Build Smarter Marketing with Visitor Intelligence - Meeting Rooms 8-9
Tennessee Whiskey Trail X Parli & Co. X Azira
Presented by: Charity Tombs, Executive Director, Tennessee Whiskey Trail; Austin Martin, Head of Data & Measurement, Parli & Co. | A Marketing Collective; Trisha Stefani, Tourism Industry Lead, Azira
10:40AM – 11:00AM
Snack Break
Featuring Ripley's, Gatlinburg SkyPark, Anakeesta, Ober Mountain, Appalachian Bear Rescue, and Tennessee ProStart.
Additional activities located in Mills Auditorium and Mills Gallery.
11:00AM – 11:40AM
Breakout Sessions
Top 5 Compliance Mistakes - Meeting Rooms 1-3
Presented by: Courtney Leyes, Partner, Fisher Phillips; Ted Boehm, Partner, Fisher Phillips
Play TN - Meeting Rooms 4-5
Presented by: Ashley Whitaker
Great Companies Don’t Just Hire Leaders, They Build Them From Within - Meeting Rooms 6-7
Presented by: Graci Burnett, A. Marshall Hospitality; Claire Crowell, CEO, A. Marshall Hospitality; Jaime Blainey, Director of Operations, A. Marshall Hospitality; Darius McDonald, Founder & CEO, Vanguard Strategy Partners
Attracting the Affluent Traveler: Using Research, Data, and Marketing to Drive Results - Meetings Rooms 8-9
Presented by: James Harencher, President & CEO, Response Marketing Group
11:40AM – 12:00PM
Pre-Lunch Break
Featuring Ripley's, Gatlinburg SkyPark, Anakeesta, Ober Mountain, Appalachian Bear Rescue, and Tennessee ProStart.
Additional activities located in Mills Auditorium and Mills Gallery.
12:00PM – 1:30PM
Governor’s Luncheon General Session - Tennessee Ballroom
Sponsored by AdCritter
Remarks from Governor Bill Lee
Tennessee Department of Tourist Development Update + Economic Impact Report - Commissioner Mark Ezell
1:30PM – 1:50PM
Break
Featuring Ripley's, Gatlinburg SkyPark, Anakeesta, Ober Mountain, Appalachian Bear Rescue, American Eagle Foundation and Owl Ridge Raptor Center.
Additional activities located in Mills Auditorium and Mills Gallery.
1:50PM – 2:30PM
Breakout Sessions
If You’re Not at the Table, You’re on the Menu: The Role of Political Action Committees (PAC) in Hospitality - Meeting Rooms 1-3
Presented by: Shawn Danko, President & Chief Manager Kooky Canuck
From Clicks to Visitors: Turning Digital Campaign Data into Real Tourism Impact - Meeting Rooms 4-5
Presented by: Christy Betz, Account Executive, Advance Travel & Tourism; Will Crockett, Regional Tourism Sales Manager, Advance Travel & Tourism
Crafting Immersive Stories: Captivate Audiences with Experiences That Transport and Inspire - Meeting Rooms 6-7
Presented by: Jacquelyn Blackwell, Director of Tourism Partnerships, Atlas Obscura
Tennessee Department of Tourist Development Presentation- Meeting Rooms 8-9
Presented by: Tennessee Department of Tourist Development
2:30PM – 2:50PM
Break
Featuring Ripley's, Gatlinburg SkyPark, Anakeesta, Ober Mountain, Appalachian Bear Rescue, American Eagle Foundation and Owl Ridge Raptor Center.
Additional activities located in Mills Auditorium and Mills Gallery.
2:50PM – 3:30PM
Breakout Sessions
The Tennessee Advantage: Data That Defines Your Competitive Edge - Meeting Rooms 1-3
Presented by: Katie Stadius, Director of Product Experience, Zartico
Beyond the Viral Moment: Why Long-Form Storytelling Still Wins in Tourism Marketing - Meeting Rooms 4-5
Presented by: Kristen Lodge, Vice President of Sales & Marketing, Gatlinburg SkyPark
Building a Hospitality Brand from the Inside Out: Purpose, Culture, and Scalable Growth - Meeting Rooms 6-7
Presented by: Melissa Bletter, CEO, Ancient Lore Village; Micah Spicer, VP of Brand and Business Development, Ancient Lore Village
State of Media Today - Meeting Rooms 8-9
Presented by: Kyle Grainger, Owner, Smokies LIVE
3:30PM – 4:30PM
Exhibitor Reception
Last chance for Mystery Bottle Pull!
6:00PM
Stars of the Industry Cocktail Reception - Mills Foyer
Sponsored by LocaliQ | USA TODAY NETWORK
Featured Distilleries:
Ole Smoky • Old Mountain Wine Company • Sugarlands Distillery • TN Stud Cider • Tennessee Shine Co.
7:00PM – 9:00PM
Stars of the Industry Awards Gala - Tennessee Ballroom
Sponsored by Tennessee Department of Labor and Workforce Development
Commissioner Thomas Welcome Address
9:30PM – 12:00AM
Stars of the Industry After Party at Hotel Indigo
Sponsored by Advance Travel & Tourism + BMI
Featuring DJ Smoke
7:00AM – 8:00AM
Complimentary Headshots sponsored by the Tennessee Department of Labor and Workforce Development
Photos taken by Madison Bumpus
Please click here to sign up for an available time slot!
8:00AM – 9:00AM
Registration Office Open - Mills Registration 1 & 2
Breakfast
9:00AM – 10:30AM
Closing General Session - Tennessee Ballroom
Sponsored by Nashville CVC
Keynote Address
Angie Briggs, Brand USA
10:30AM
Conference Concludes
Governor's Conference presented by TNHTA with partners
GAtlinburg welcomes you!
Nestled in the heart of the Great Smoky Mountains, Gatlinburg welcomes you to Gov Con 2026! Where mountain charm, scenic beauty, and warm hospitality set the stage for an unforgettable gathering of Tennessee’s tourism industry.


Conference kick off presented by Ripley's
Education Foundation Fundraiser BOttle Pull
Thank you to our friends at the Tennessee Distillers Guild for bringing this exciting new event to life! Be sure to stop by our bottle pull for a chance to take home some unique spirits—all while supporting the TNHTA Education Foundation.

Opening Night Reception
Join us for an unforgettable evening at the Governor's Conference Welcome Party, set high above the Smokies at Anakeesta! Perched at the highest point in downtown Gatlinburg, this mountaintop venue offers the perfect backdrop for a night of connection and celebration. Guests will enjoy delicious food, refreshing beverages, and live music, all while soaking in breathtaking views of the surrounding Great Smoky Mountains. Whether you're catching up with old friends or making new ones, this welcome party is the ideal way to kick off the 2026 Governor's Conference in style. Come ready to relax, mingle, and take in the beauty of the Smokies as the sun sets over Gatlinburg.


Stars of the Industry Awards
A night to honor the best of Tennessee's hospitality & tourism industry...
These awards celebrate excellence across Tennessee’s hospitality and tourism industry, honoring outstanding individuals, organizations, and leaders for their service, innovation, and lasting impact.
Learn More & Submit a Nomination
Stars of the industry after party
Continue the celebration after the Stars of the Industry Awards at Hotel Indigo’s Altitude Restaurant & Rooftop Bar. This exclusive after-party offers attendees the opportunity to unwind, connect, and celebrate alongside fellow hospitality professionals in one of the region’s most scenic venues.
Adding to the excitement, enjoy a special live set from DJ Smoke (Jon “Smoke” Lucas), a Grammy Award-winning contributor and multi-instrumentalist whose talent has taken him from the vibrant streets of Nashville to the global stage. Known for his dynamic sound and unparalleled ability to energize a crowd, DJ Smoke will provide the perfect soundtrack for an unforgettable evening of celebration and connection.
Guests will enjoy complimentary light appetizers and specialty cocktails, with a full selection of beverages available for purchase at the bar. The open-air terraces, stylish rooftop setting, and breathtaking Smoky Mountain views create the ideal atmosphere for networking, meaningful conversations, and recognizing the achievements of industry leaders and peers.
Whether you're reconnecting with colleagues, building new relationships, dancing to the sounds of DJ Smoke, or simply raising a glass to another successful year in hospitality, the Stars of the Industry After Party is the perfect way to conclude an unforgettable evening of celebration.

FAQ
WEDNESDAY, SEPTEMBER 16TH
Opening Session - Business Casual
(Wear light layers/bring a jacket in case session rooms are hot or cold)
Opening Reception at Anakeesta - Casual
Comfortable shoes encouraged
THURSDAY, SEPTEMBER 17TH
Conference Sessions - Business Casual
Wear light layers/bring a jacket in case session rooms are hot or cold
Comfortable shoes encouraged - Convention Center is large and requires lots of walking
Stars of the Industry Dinner - Dress to Impress (Cocktail/Black Tie Optional)
Wear purple to celebrate the state flower: Purple Iris
FRIDAY, SEPTEMBER 18TH
Friday Sessions - Business Casual
Rep your city or company swag!
(Wear light layers/bring a jacket in case session rooms are hot or cold)
Gatlinburg Trolleys operate on a daily basis, serving visitors and residents 365 days a year, providing an easy, free way to get around Gatlinburg. Visitors in the area can board a Trolley at any stop in the City and be off to their destination. All Trolleys stop at the Mass Transit Center, located at Ripley’s Aquarium of the Smokies. The Gatlinburg Trolley can also be used as an easy way to get into downtown without having to drive into the City and find a parking spot. You can use the Park-n-Ride Lot at the Gatlinburg Welcome Center located at 1011 Banner Road in Gatlinburg, board a trolley and be in downtown Gatlinburg in a matter of minutes.
EXHIBITOR MOVE-IN
Wednesday, September 16 9:00 AM – 1:00 PM.
Booths must be completely set up by 2:00 PM on the 16th.
Exhibitors will not be allowed to move in after the allotted move in time. No exceptions will be made.
EXHIBITOR MOVE-OUT
Friday, September 18 10:30 AM – 5:00 PM
Booth dismantling may not begin until the conference officially closes at 10:30 AM on Friday, September 18. All exhibits and materials must be removed by 5:00 PM on Friday, September 18.
Get Full Exhibitor Information Here
Questions? Reach out to Wayne@tnhta.org

Gatlinburg VIP Guest Card (expires on 9/20/2026)
- Anakeesta
- Amazing Mirror Maze
- A Walk in the Woods
- Circus Golf - In Backlight 3D
- Gatlinburg Aerial Tram
- Gatlinburg Craftsman's Fair
- Gatlinburg SkyLift Park
- Gatlinburg Space Needle
- Gatlin's Laser Tag
- Gatlin's Mini Golf
- Gatlin's Ropes Course
- Hillbilly Golf
- Hollywood Star Cars Museum
- Mysterious Mansion
- Nantahala Outdoor Center
- Ober Gatlinburg
- Ripley's Aquarium of the Smokies
- Ripley's Believe It or Not!
- Ripley's Davey Crockett Mini Golf
- Ripley's Haunted Adventure
- Ripley's Marvelous Mirror Maze
- Ripley's Moving Theater
- Ripley's Mountain Coaster
- Ripley's Super Fun Zone
- Smoky Mountain Outdoors

Ole Smoky Distillery Experience

Gatlinburg Golf Course
$50 round of golf with cart to Governor's Conference Attendees on September 15th, per tee time availability. Please call 865-453-3912 to reserve your spot.

Arrowmont school of arts & crafts
Enhance your visit with opportunities to explore Arrowmont through:
- Self-guided or guided tours of outdoor artwork installations and campus grounds
- Self-guided or guided tours of galleries and permanent collections
- Browsing the retail and marketplace store featuring unique handcrafted works
For additional information and/or to schedule a tour, please contact Zack Turner at (865) 436-5860 or zturner@arrowmont.org or Trudy Hughes at thughes@arrowmont.org.

Dollywood Theme Park Ticket (Valid for redemption September 18 through September 20, 2026)
Have More Questions? Reach out to Brittany Barragan at brittany@tnhta.org.

